Last update date: October 24, 2024
Effective Date: March 19, 2022
Kamoer Fluid Technology (Shanghai) Co., Ltd. and its affiliates (hereinafter collectively referred to as "we" or "Kamoer") are committed to protecting your personal privacy. "APP Privacy Policy" (hereinafter referred to as "this Policy"), used for the products and/or services provided by Kamoer, including the application (mobile client) provided by Kamoer and the connected smart devices. When you use our We will collect and process your relevant information when you use the service, so please read this policy carefully and make sure to understand our collection and processing rules for your personal information (including how to collect, use, save and share such information) , and provide you with a way to access, update, delete and protect this information.
When you agree to this Privacy Policy, or start and continue to use our products or services in an appropriate manner, and do not contact us in an appropriate manner to express the opposite opinion, we will be deemed that you fully understand and agree to this Policy. During the reading process, if you have any questions, comments, suggestions or complaints, especially if you think that our personal information processing behavior has harmed your legitimate rights and interests, you can complain/suggest our services through appropriate supervision channels, or contact the following Ways to contact us:
Customer Service: 400-888-2278 or support@kamoer.com
In this policy,
Affiliates: Directly or indirectly controlled by Kamoer, including but not limited to parent companies, subsidiaries.
Personal Information: Various information recorded electronically or otherwise that can be used alone or in combination with other information to identify an individual or reflect the activities of a particular individual.
Personal sensitive information: including personal biometric information, communication records and content, health information, transaction information, precise location information, etc. When we provide you with specific products or services that involve the collection of sensitive personal information, we will obtain your consent through a prominent and clear notice before collecting sensitive personal information about you.
Smart Devices: Refers to non-standard computing devices produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information through a wireless network, including smart home appliances, smart wearable devices, smart air purification devices, etc.
Apps: Refers to mobile applications (clients) developed by Kamoer that help end users remotely control smart devices and connect to Internet of Things (IoT) platforms or locally connect to control smart devices.
Local control program: refers to the mobile application (client) developed by Kamoer, which only connects and controls the device through WiFi and Bluetooth, and does not collect user information and send it to our server. The collected information is only stored in the inside the application.
In order to provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we cannot provide you with corresponding products or services. In order to provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we cannot provide you with corresponding products or services.
In order to provide you with more convenient and better products and/or services and strive to improve your experience, we will collect and use your personal information in the following services provided to you. If you do not provide this information, it will affect your use of the basic services of the APP smart application:
Location-based services:
When you turn on the positioning function of your mobile device through system authorization and use location-based services, we will collect and use your location information so that you can use the Kamoer smart app to connect with smart devices. Based on your consent, we collect real-time precise or non-precise geolocation information about you. You can turn off location services in the system of your mobile device to stop our collection of your location information.
Camera/Camera based services:
You can use this function to scan the code to add the device you purchased after enabling the camera/camera permission. Please know that even if you have agreed to enable the camera/camera permission, we will only obtain information from time to time when you actively scan the code and use the camera/camera to shoot.
Additional services for photo/video access and upload based on albums (photo library/video library):
You can use this function to upload your photos/pictures/videos after enabling the album permission to realize the function of reporting device usage problems and providing proof. When you report a problem with your device, we will use the photos/images you upload to locate your problem.
Additional services based on storage permissions (Android):
We apply to you for this permission in order to ensure the stable operation of the client. After you enable our permission to read/write your device storage, we will read or write necessary information of pictures, files, and crash log information from your device storage space for sending You provide the ability to publish information or record crash log information locally.
Additional features based on message notification permissions:
We apply for this permission from you in order to push notifications about products or services to you, especially if you have purchased relevant services, we need to send you alerts so that you can capture real-time conditions.
Additional services related to Bluetooth technology: You can enable Bluetooth functions after enabling Bluetooth permissions, including device control, device status acquisition, device discovery, and device network configuration. In these functions, we will communicate with terminal devices through Bluetooth. Please know that even if you have agreed to enable Bluetooth permissions, we will only use Bluetooth for communication in these scenarios: add a device page for discovering devices, device network configuration, and device control. You understand and agree that the above additional services require you to enable your location information (geographical location), camera (camera), photo album (picture library), internal and external storage, and Bluetooth on your device to collect the information involved in these permissions and use. You can check the status of the above permissions item by item in your device settings, and you can turn on or off these permissions at your own discretion. Please note that when you open any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, it means that you cancel the authorization, and we will no longer continue to collect based on the corresponding permission. and the use of related personal information, it cannot provide you with the services corresponding to this permission. However, your decision to close the permission will not affect the previous collection and use of information based on your authorization.
Mobile device information: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect your account security, we will automatically collect mobile device information Information, including mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifiers, log files and mobile network information. At the same time, we will collect your software version number. In order to ensure the security of the operating environment or to provide services, we collect information about the mobile applications and other software you use and the application installation list of the application (for the purpose of application performance monitoring).
Usage Information: During your interaction with our website and services, we automatically collect usage information related to visits, clicks, downloads, sending/receiving messages and other use of our website and services.
Log information: When you use our application, in order to improve your user experience, system and abnormal logs will be uploaded for analysis, including your IP address, usage habitual language, operating system version, date of access or time, so that we can accurately identify the problem and help you solve the problem during the use of the service.
Please note that separate mobile device information and service log information are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be considered personal information during the combined use, unless authorized by you Or unless otherwise provided by laws and regulations, we will anonymize and de-identify such information.
When you use a smart device, we collect the information inherent in the smart device itself and the information you generate during the use of the smart device.
We process your information for the following purposes:
Provide after-sales service: We process your mobile device information, usage information, location information and smart device-related information to provide after-sales service for smart devices.
We also use the personal information collected from you in other ways, where we provide specific notices and obtain your consent as required by applicable law. If there is any change in the purposes for processing your personal information, we will notify you of such changes by email and/or a prominent notice on our website and inform you of your choices regarding personal information.
Kamoer shares your personal information only in ways that you know. We share your personal information with the following participants:
disclose your personal information to third-party service providers who provide us with certain business-related services, including website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, email sending services, and other similar services to ensure that they are able to serve us.
In the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or a portion of our business, assets or stock (including, without limitation, in connection with any bankruptcy or similar proceeding) to an affiliate or other third parties to disclose your personal information. In such event, you will receive explicit notice of changes in ownership, incompatibilities with new uses of personal information, and choices regarding personal information via email and/or our website.
We will share your personal information reasonably and lawfully for the following situations where it is necessary or appropriate:
to comply with applicable laws and regulations, legal procedures, policies and/or standards, or the requirements of corresponding public bodies and government authorities;
To enforce our Terms of Use and other agreements, policies and standards, including investigating any potential violations;
protect our operations, business and systems;
protect the rights, privacy, safety or property of us and/or other users, including you; and - Risk management, detection and identification of illegal, fraudulent, deceptive or malicious activities.
Disclose your personal information to a subsidiary or affiliated company of the company to conduct business activities on a regular basis.
Except for the third parties mentioned above, we only disclose your personal information to other third parties with your consent.
In addition, in order to ensure the stable operation of the Kamoer application or to achieve related independent functions, we will embed a third-party SDK in the application. Please note that the type of personal information processing of third-party SDKs may change due to version upgrades, policy adjustments, etc., please refer to the official instructions published by them.
You can enforce your personal rights without paying any fees. According to the relevant requirements of the local information protection law, if your account service is in mainland China, then we will complete the verification and processing of your needs within 15 working days; if your account service scope is outside mainland China, then We will respond to your request within 30 days. If you decide to email us a request, please indicate what information you would like to have changed, whether you would like your personal information to be removed from our databases, or what restrictions you would like us to be subject to in our use of your personal information. Please note that for security reasons, we will ask you to verify your identity before processing your request further. For the logged-in account, you have the right to log out of the account. For locally controlled programs, you can uninstall and delete the application, and the related information will also be deleted.
We will do our best to ensure the security of your personal information, and use technical means to restrict unauthorized access, use or disclosure of your personal information. Although the above measures are taken, please understand that due to technical limitations and various malicious means that may exist, even if we do our best to strengthen security measures, it is not always possible to completely guarantee 100% information security. You need to understand that the system and communication network you use when using Kamoer services may have problems due to factors beyond our control
We will process your personal information within the minimum period required by the purpose of this policy or required by laws and regulations, unless it is required to retain a longer period of time according to specific legal requirements. We will determine the appropriate retention period based on the amount, nature and sensitivity of the personal information, after which we will destroy your personal information.
We will update this policy as information practices change. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice within the App before the changes become effective. We recommend that you periodically review this application for the latest information on privacy practices.
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us as follows
Contact and Contact Address:
Kamoer Fluid Technology (Shanghai) Co., Ltd. Mailing address: Building 4, No. 79, Xiangjing Road, Songjiang District, Shanghai
Email: support@kamoer.com
Tel: 400-888-2278